Delete Your PRIMO AI Account

What account deletion means

Requesting account deletion concerns your actual PRIMO AI account and associated data stored with us. It is not the same as:

• Signing out of the app
• Uninstalling PRIMO AI from your device
• Deleting individual records, such as a single task, meal, weight entry, workout, or chat message

If you only sign out, remove the app, or delete individual records, your PRIMO AI account and other stored account-associated data may remain unless you complete an account deletion request.

What is deleted

Deleting your account permanently removes your account and the data associated with it, including:

• Your PRIMO AI account
• Profile information
• AI conversations associated with the account
• Saved personalization and conversational memory
• Food and nutrition logs
• Calorie and macro records
• Weight logs and history
• Workout and training logs and history
• Tasks, to-do data, and projects
• Body Scan photos, outlines, measurements, and comparisons
• Photos attached to chats, meal photos, and your profile photo
• Purchase records linked to your PRIMO account, and AI usage counts
• Reports you sent about AI responses

In-app deletion runs immediately. Copies can remain in routine encrypted backups and service logs until they expire on their normal schedule. Google Play and Stripe keep their own purchase records under their own policies.

In-app deletion

In the PRIMO AI Android app, open Today → Settings → Profile → Delete account and confirm. Your account and data are deleted right away and you are signed out. To remove only Body Scans, use Body Scan settings → Delete all scans.

Subscriptions

Deleting your PRIMO account does not cancel a Google Play subscription. Cancel PRIMO+ in Google Play subscriptions so you are not billed again.

Contact

Account deletion requests: Lucas-RELO@pm.me

For more information about how we handle personal information, see our Privacy Policy.